Communication solutions aren't always as straight-forward as handsets and voicemail. Some occasions require comprehensive call routes to call centre teams, multi-media queuing and mandates to record every conversation - even for smaller businesses.
Teltronics has partnered with HigherGround for over 6 years to keep these opportunities SIMPLE. VCSe 100, HigherGround's Praetorian and Semplice™ OMNIWorks® have been uniquely integrated to offer you the very best in communication, call recording verification and call centre collaboration
Cerato VCSe 100
- Saves you money by offering the best value in the SMB market.
- Decreases installation time & costs.
- Offers flexible trunk solutions that allow you to grow into SIP.
- Supports sleek, ergonomic SIP phones that include a color, touch screen model as well as SIP DECT support for mobility.
- Secures your investment for years to come by ensuring forward compatibility
HigherGround
HigherGround's Praetorian Voice Recorder is a complete telephone call recording solution with ISDN, Digital, Analog and VoIP recording capability. Praetorian can be implemented with the Cerato VCSe family of SIP communication servers or with a legacy PBX system. Praetorian Voice Recorder can be delivered in a Standard Edition for robust, feature-rich call recording solution and Pro Edition which includes an enhanced reporting interface.
Learn MoreSemplice OMNIWorks®
Contact Centres are a key component to satisfying customer interactions. The right contact centre package can improve customer service, reduce operating costs, boost agent productivity, and increase revenues by:
- Giving your best customers the attentive service they expect
- Reducing call abandon rates
- Matching agents' skills to caller demands and profiles
- Seamlessly managing voice, email and web interaction
