iSLM - Performance Management Overview

Critical business applications require end-to-end performance monitoring to ensure uptime and peak performance. Teltronics end-to-end performance management is an integrated solution that reduces the costs of IT troubleshooting, minimizes lost revenues, and increases end-user productivity. Teltronics NimBUS enables efficient data capture and analysis of end-to-end application and system performance across distributed and heterogeneous environments, resulting in increased customer satisfaction and return on investment.

 

Benefits of Teltronics End-to-End Performance Management

With increased visibility of end user application response times you can drive predictable and measurable business productivity. Teltronics provides you with the necessary insight to ensure every end-user experience is positive, productive and repeated.

  • Lower total cost of ownership by simplifying and streamlining management of complex IT services and applications
  • Ensure vital IT assets are up and performing when required to meet business service needs
  • Fully integrated alarm, performance and service level monitoring solution
  • Improved customer satisfaction through higher levels of service delivery and increased productivity
  • Reduce complexity with a single point of control and a common look and feel to manage across disparate platforms
  • Improved SLA compliance through user defined performance thresholds and real-time alerting and reporting enabling resolution of issues before SLAs are breached.

 

Key End-to-End Performance Monitoring Features

Teltronics NimBUS offers a comprehensive end-to-end response time monitoring solution to match virtually any end-user monitoring requirement. For a complete list of end-to-end response time monitoring capabilities refer to the End-to-End Performance Monitoring Probes section.

Application Response Time Monitoring. The NimBUS response time monitoring solution provides simple and sophisticated application response time monitoring. The solution includes connectivity response time monitoring for application servers and application service ports. The solution also includes monitoring for more complex, multi-phased business applications – it will record, playback and monitor the response times for each phase of a multi-phase, multi-transaction application.

Web-based Services Response Time Monitoring. The NimBUS response time monitoring solution provides comprehensive response time monitoring for web-based applications and business services. The solution includes response time monitoring for web-server network connectivity, web page load time (and correct page content), and multi-phased web-based applications.

E-Mail Response Time Monitoring. The NimBUS solution monitors and verifies email 'send' and 'receive' functions. It monitors outgoing mail delivery, incoming mail receipt and total round trip (email send/receive) response times. All email status and response time data is analyzed and displayed in graphical alarm consoles, performance reports and SLA reports. Out-of-the-box packaged email response time solutions are available for:

  • SMTP/POP
  • IMAP
  • Exchange
  • Lotus Notes

 

Directory Services Response Monitoring. The NimBUS solution monitors popular directory services for accessibility and lookup response times.

  • WINS - The NimBUS solution monitors WINS directory lookup response times for one or more WINS servers
  • DNS - The NimBUS solution monitors DNS lookup response times, and also monitors for missing directory entries for one or more DNS servers. The DNS server can be queried using normal hostnames, mail servers, or name servers.
  • DHCP - The NimBUS solution monitors the response time of DHCP IP assignments for one or more DHCP servers.
  • LDAP - The NimBUS solution executes LDAP queries and measures response time and number of records found. The solution monitors selected LDAP servers by regularly querying them. NimBUS alerts messages are generated when response times are not within acceptable thresholds or the number of records found is not as expected. Quality of service data, i.e. ‘response time’ and ‘number of records found’ can be archived for trend and SLA reporting.

 

Database Response Time Monitoring. The NimBUS solution monitors database transaction rates, and database query response times for read and write operations. Degrading response times may indicate degrading end-user productivity.

 

Network Response Time Monitoring. The NimBUS solution includes connectivity and response time monitoring for network devices such as routers, switches, servers, applications, printers and practically any other network device. The solution uses the ping command (ICMP ECHO) to verify network connectivity between designated hosts.