Teltronics Professional Services can work with you to define a comprehensive Scope of Work that includes professional installation services. These services can include everything from on-site surveys and initial system configuration to the physical installation, integration, validation and on-site user training of contact centre solutions.
Teltronics Professional Services staff includes experienced project managers with a history of successful small, medium, and large contact centre implementations. These project managers work closely with our clients to plan, research, review, monitor, and control system implementations.
Our Teltronics Professional Services project managers’ history of success guarantees that every customer receives the right kind of support at every stage of a project, whether your contact centre has five agents or five hundred.
Typical project management tasks include:
- Assemble a steering committee and prep for on-site discovery
- Document and review site requirements
- Research and document solution specifications and design
- Direct and monitor the installation process, and coordinate all installation & integration resources
- Facilitate communications between all parties involved in solutions development and implementation
- Establish and maintain consistent project communications, project reviews & revisions, and sign-off procedures
- Track metrics, and adjust schedules and timelines as necessary
- Provide up-to-date budgetary projections and reviews
