GE Security will private label the Teltronics Cerato IP system to give customers a fully integrated, Linux-based solution created to protect customers’ communications investment, reduce communications costs and improve productivity through advanced applications. GE Security plans to distribute the new offering, StarCall iPLUS, through its sound and communications partners.

More information on Teltronics Cerato IP »»

June 2008

Teltronics expands its IP Telephony Product Suite to include IP Telephony Management

Teltronics an industry leader and developer of intelligent remote monitoring equipment, announces its Intelligent Service Level Management (iSLM) Solution. The next-generation of service level management, the iSLM solution offers an integrated combination of advanced functionality, extensive infrastructure coverage and unprecedented ease-of-use and speed of deployment. Implementing service level management will reduce costs, increase productivity through improved business application and infrastructure performance and reliability, detecting impairments before they impact customers and end users.

Nortel CS1000 Monitor Probe receives, captures, processes, tracks, displays and reports performance metrics in a Nortel IP Telephony environment. The Nortel Monitor Probe provides comprehensive monitoring of the Nortel elements such as Call Server, Signaling Servers, Media Gateways and IP Phones as well as network infrastructure and the overall voice quality experience.

In addition to the Nortel specific probe, Teltronics also introduces VQProbe. VQProbe offers an IP Telephony switch agnostic means of proactively monitoring real-time and completed call voice calls to ensure maximum performance, exceptional reliability and the highest level of voice quality. »»

April 2008

Teltronics launches new Cerato Family of Voice Communications Products.

Leveraging nearly 40 years of industry expertise, Teltronics has developed a comprehensive portfolio of voice communication products designed to meet the needs of small, medium and large businesses. Building on decades of enterprise telephony experience and leadership, Teltronics voice switching systems offer 99.999% quality of service (“QoS”), mission critical reliability and scalability.

With more than 20,000 systems in operation worldwide, Teltronics is the solution of choice for a wide variety of industries including, service providers, utilities, manufacturing, retail, government, education, healthcare and financial institutions.

Teltronics has developed a complete range of voice communication platforms designed to meet the needs for any business and provide the tools to improve productivity and efficiency for a tangible return on investment. »»

September 2007

Teltronics improves the smiles at Smiffy’s

Teltronics improves the smiles at Smiffy’s with the supply of a Praetorian call recorder to focus on staff quality management improvement.

Bringing "Serious Fun" to its clients, Smiffy's, the largest independent supplier of Party and Halloween products in the world is totally focussed on improving its service to its customers. To ensure that their staff bring both excellent service and a smile to its clients, Smiffy's has invested in a Teltronics call recorder to provide a key part of its training and quality improvement program. Calls are recorded primarily for both on going quality assessment and to capture examples of best practice as well as providing key information on business transactions

The Teltronics call recorder was supplied by leading telephony supplier Time Communications of Wakefield, Yorkshire. Time, working with Teltronics' reseller Century Communications was able to deliver a solution that met Smiffy's business needs while optimising its costs with the use of Century Communications' and Teltronics' skills and resources.

Commenting Trevor Worgan, Sales manager at Teltronics said “The Smiffy’s management team have all experienced the benefits of call recording in large and complex organisations. They were delighted when Teltronics, working with its partners, were able to supply them with a cost effective solution, including the key features they were used to but tailored to the budget and resources of a cost conscious SME business.”

For further details of Teltronics cost effective Praetorian call recorder please contact Teltronics at UKsales@teltronics.com or call 08456 800 724.

August 2007

Teltronics wins bid to provide Call Recording solution to South Gloucester County Council.

Teltronics has been selected by South Gloucester County Council to supply a Praetorian voice recording and agent assessment solution to integrate with the councils current OMNIWorks® contact centre implementation.

Trevor Worgan, the Teltronics sales manager was quoted as saying: “It is a great honour to be successful in being chosen as supplier of our solution to the council building upon 4 Years of successful partnership in building South Gloucestershires’ innovative Contact Centre”.

South Gloucestershire has created a series of departmental themed Contact Centres supported on a corporate platform with distributed working across the County. Transfer of existing Operator Services into a Central One Stop Shop that is itself supported by the contact centre platform and integrated with the other contact centre teams has dramatically reduced lost and abandoned calls allowed the achievement of the Council’s aggressive single call problem resolution and answer time targets.

The call recorder joins the OMNIWorks® Multimedia enabled ACD, advanced Operator Services and IVR (Interactive Voice Response) technology supplied by Teltronics to provide a cost effective and future proof investment for the people of South Gloucester.

For further details please contact UKsales@teltronics.com

Birmingham City Council chooses Teltronics as supplier in providing call recording across their contact centres

Teltronics were successful in being chosen to supply their Praetorian call recorder to support the users on the OMNIWorks® Contact centre run by Service Birmingham on behalf of the Council. Service Birmingham (a joint venture of Capita and Birmingham City Council) provides support to a wide range of departmental Contact Centres, each with its own look and feel appropriate to its business, running on a single corporate platform. Providing a call recording service to departmental groups distributed in locations across the City will form a key part of the Council’s focus on Customer Service providing all the features of a Large Commercial Call Centre to small and large teams with key public service quality targets. The central contact system is fully resilient and the Call recording platform is itself based on resilient hardware and fully integrated with the duplex fault tolerant architecture of the OMNIWorks solution. The Praetorian solution which provides the internal service enables the users to have options to suit their business and budgets, including full agent quality assessment and reporting modules that are equivalent to those on the most sophisticated high end commercial call centres.

Commenting on the decision to supply, Trevor Worgan, Teltronics Sales manager, stated: “The contact centre in Birmingham has revolutionised the customer service that diverse departments have been able to provide their clients reducing abandoned calls and optimising staff resources, whereas before there were very few tools for managers to see and improve the service levels they provided to the public. Fully integrated call recording will now allow them to focus on the quality and expertise provided by the service following on the improvements being achieved through timely and efficient call handling.”

For further information about the Call Recording and Contact Centre solutions used by clients such as Birmingham City Council please contact UKsales@teltronics.com or call 08456 800 724.