Kenya Airways
Kenya Airways chose Teltronics to supply and install a Praetorian Call Recording solution in their Operations Control Centre at the Kenya International Airport in Nairobi. "The Praetorian recorder has been a valuable tool in reducing crew and pilot shift discrepancies,” said Walton Otunga, Kenya Airways Communications Engineer. “Before the introduction of the Teltronics recording solution the OCC where unable to confirm that crew had been updated with changes to shift patterns. We are now able to cross reference our records with voice recordings and prove pilots have been informed. All personnel are aware of the recording tool in place; we have therefor been able to streamline the OCC’s operational procedures.”
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Birmingham City Council
Birmingham City Council chose Teltronics Contact Centre solutions to provide fully functional Skills-based Routing capability to its various Helpdesks across the City. The solution includes Teltronics IP-enabled PBX, OMNIWorks ACD/IVR and Praetorian Call Recording.
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Carphone Warehouse
The Phone House (a division of The Carphone Warehouse) are Europe's leading independent retailer of mobile phones and services, with over 2,400 stores in 9 countries.
The Phone House sites across Europe including Belgium, Holland, Spain, Portugal and Ireland have all found Teltronics call recording solutions invaluable in resolving customer disputes due to their easy search, retrieval and playback of customer calls.
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South Gloucestershire County Council
Using Contact Centre applications and Call Recording, South Gloucestershire County Council has dramatically increased its service levels to the public.
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A2B Radio Cars
Servicing more than 15,000 calls per week, A2B Radio Cars required a cost effective resilient call recorder that was both user friendly and feature rich. They were keen to bring in a system that would help increase booking accuracy and have the ability to record the radio transmissions between their agents and drivers.
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