Teltronics 20-20: Product Specifications

The 20-20's flexible and modular architecture enable it to be customized and adapt to a wide range of evolving applications. The 20-20 consist of a non-blocking switching matrix and a common control system consisting of microprocessors, memory, disk drives and telephone control equipment. The two models have different common controls but share a common interface for trunks and lines. This universal port architecture allows assignment of lines, trunks and service units to any interface slot helping to eliminate some expenses on upgrades.
 

Teltronics 20-20: System Features

All 20-20 systems include the following standard system features including full-featured telephony support, graphical system management and integrated computer telephony. Each Teltronics 20-20 system also has the ability to be uniquely tailored to serve any call processing requirements with multimedia applications such as Enhanced Attendant Workstation, Contact Centre, Advanced Conferencing, Sophisticated Security, Hospitality, SIP-based Unified Messaging and Voice Switches or Gateways. Businesses can provide employees with powerful communications tools that increase productivity and lower costs – ensuring an enterprise-wide return on investment.
 

Optional Advanced Applications:

Optional 20-20 applications include the following:

  • Enhanced Attendant Workstation.  The 20-20 Attendant Workstation is a call processing workstation that allows an operator to efficiently manage multiple incoming and outgoing calls in any work environment.

  • Contact Center Solutions.  The 20-20 system provides an in-system ACD assembled for small or departmental contact centers. The 20-20 LAN-based OMNIWorks meets the requirements for large volume multimedia call center applications. The OMNIWorks™ solution enables interaction among multiple contact centres, easily integrates into the existing voice and data infrastructures, creates flexible management and reporting tools and incorporates web-browsing and collaboration.

  • Conferencing.  Today’s business world often demands collaboration among numerous individuals either at one or many locations. Teltronics’ embedded conferencing technology allows a business to operate multiple conferences for the whole organisation without incurring outside overhead.

  • Security.  High-risk environments demand specialised calling and reporting functionality.
    The Teltronics Special Security Advantage package is especially designed for high-sensitivity and high-visibility environments – campus, healthcare, utilities, federal, state and municipal organisations and correctional facilities – that require security and emergency notifications.

  • Hospitality.  The 20-20 Accommodator is a software application designed especially for the
    hotel and hospitality industry, including: casinos, hotels, motels, resorts, hospitals and health care facilities.

  • Computer Telephony.  Enables end users to integrate external customised applications
    within the 20-20.

  • Unified Messaging.  Enterprise business is expanding and organizations must incorporate data and voice communications across a wide variety of mediums. Teltronics’ powerful
    SIP-based unified messaging solution combines email, fax and voicemail, allowing employees to maximize productivity and enjoy the flexibility of easy, anywhere access to messages from a single source. 

  • Cerato Gateways.  The Cerato Gateways communication solutions provide solutions for companies that have multiple offices or stand-alone business who want to capitalize on cost-effective, high-quality VoIP.