1. 30-40% more functionality at 20-30% less cost of ownership

• Flexibility on license agreements:
  
• With Praetorian Voice Recorder and Screen Capture software, you only pay for workstation licenses no matter how many agents use each workstation.
  

• With Agent Evaluator, you only pay for agent and supervisor licenses, or you can select a site license to cover all of your representatives.

• Reliability and scalability enables system expansion with integrated components including voice and data recording, agent evaluation and usage accounting—all with advanced reporting functionality.
• Praetorian solutions give you the ability to grant virtually unlimited users search and play back privileges for voice and data recordings and access to reporting and analysis features.

What you don’t get with the Praetorian solution:

• Costly proprietary hardware that becomes obsolete quickly.
• An incomplete solution that requires third-party software licenses or extra custom programming costs.

2. Professional Services and Client Support

• A designated Client Support Representative and application consulting services assist you in fine-tuning your system.
• The first year of service and maintenance support is included in the original price.
• The industry exclusive I’m Alive™ Notification Service ensures reliability every day by automatically calling in daily to say, “I’m alive”. If we don't get the call, our technicians respond immediately
• Automatic proactive alarms monitor over 250 hardware and software items. If an alarm is triggered, our technicians quickly identify
  and resolve the problem.
• Free online training, unlimited technical support and software
  updates are included for one year in your warranty.
• A six-month evaluation with your Teltronics account manager ensures that your recording solution is meeting your expectations.

3. A truly integrated database in an authentic enterprise system

• Optimized to deliver complex query results from large volumes of data—not just raw data, but data in indexes of recordings, screen captures, etc.
• Merges data from disparate sources so you work from a “single version of the truth”.
• Automates data merges—even from multiple sites.
• Web-enabled and browser-based access.
• Administration and system control from a centralized location.
• Live, 3-dimensional graphical views.

4. Advanced reporting capabilities

• Access live reports that can be manipulated without re-designing a
  query—not your typical static reports.
• Refine queries through data filters and sorts triggered by a simple
  mouse click.
• Automated scheduled reports with alert notifications based on your selected criteria (performance, urgent or forbidden activities).
• Identify and track issues from high-level summary executive
  reports down to low-level detail.
• Access additional information in reports such as recordings, screen
  captures, agent evaluations and cost allocation executive reports.
• Generate web-enabled reports in HTML formats.

5. Genuine open architecture.

• Proprietary software is not required to listen to recordings or view screen captures. Use a standard Windows media player.
• Recordings, screen captures and evaluation results are quickly and easily sent via email.
• Generate reports from data within your enterprise system or from data within the Report Commander.
• Off-the-shelf, non-proprietary hardware ensures lower on-going maintenance costs.